Shipping & Returns

US Shipping & Returns


Where do you ship?

We ship to all 50 states; Washington DC; U.S. P.O. boxes; U.S. territories; and APO/FPO/DPO addresses.


What shipping options are available?

For US deliveries, ground shipping is a flat rate of $5.95. We are glad to provide free shipping for all U.S. orders of $50 or more. Shipping fees are non-refundable. We will be offering expedited shipping in the near future – stay tuned!


When will my order ship?

Please note that due to the volume of orders during the holiday season, order processing may take 2-3 business days to process. Deliveries within the US should arrive within 3 - 5 business days of shipping, depending on your location.

We will email you at the email address you used while placing your order to let you know when your order ships and send you the tracking number. If you don't receive an email from us within 48 hours after you place your order, please check your spam folder.


How do I check the status of an order?

To check your order status on our website, or to view your previous orders, sign in to your account and click on your account name at the top right. Then, on the dropdown menu, click "My Orders”.


Do you accept returns?

We hope you will love your Outlet purchase, but if not, you may return unworn jewelry, with all tags attached, within 30 days of original purchase for store credit or exchange. If you received a free gift with your purchase, be sure to send it back with your return, or your credit will be adjusted for the retail price of the gift. Store credit or exchange of equal value will be processed once the returning item is received. Shipping fees are not non-refundable.

Items marked as "final sale" during your purchase may not be returned or exchanged. However, if you receive an incorrect or defective item, we will be glad to offer a replacement or store credit.

If you have a defective piece in need of replacement and the original item has already sold out, someone from our Customer Care team will contact you to help you find a comparable piece of equal value that you'll love.


How do I make a return?

To return an item, please email us at help@liasophia.com. We will provide you with an RMA number and instructions for where to send your return. You are responsible for the cost of shipping the return and you must provide us with the tracking number for the return shipment. Returns cannot be processed without the tracking number. Store credit or exchange of equal value will be processed once the returning item is received.


Canadian Shipping & Returns

We're excited to offer flat-rate shipping to Canada for $9.95 USD, not including duty or taxes.

All shipments to Canada must be made to a physical address. We are unable to ship to Canadian P.O. boxes. We ship via USPS International. No additional duties or taxes will be applied at checkout.*

Orders shipped to multiple addresses will be charged $9.95 USD for each individual shipment. We do not offer expedited delivery to Canada at this time.

*Customs fees may include taxes, duties, processing fees, brokerage fees, or other charges by the carrier upon delivery. Please check your local tax regulations, as Outlet by lia sophia is not offering tax advice.


When will my order ship?

Please note that due to the volume of orders during the holiday season, orders may take 2-3 business days to process. Customs delays can be common when shipping to Canada, so please factor this in when placing your order.

We will email you at the email address you used while placing your order to let you know when your order ships and send you the tracking number. If you don't receive an email from us within 48 hours after you place your order, please check your spam folder.


How do I check the status of an order?

To check your order status on our website, or to view your previous orders, sign in to your account and click on your account name at the top right. Then, on the dropdown menu, click "My Orders".


Do you accept returns?

Unfortunately, we are not able to accept Canadian returns at this time. However, if you receive an incorrect or defective item, we will be glad to offer you store credit matching the value of your incorrect or defective item. Please contact our Customer Care team at help@liasophia.com.


How do I get in touch with someone at the Outlet?

Wearing beautiful fashion jewelry is fun, and we think shopping for it should be fun, too. Our Customer Care team is dedicated to giving you a great shopping experience. If you have questions regarding our site, checkout process, shipping, or returns, or if you'd like to know more about a particular product, please feel free to get in touch.

We strive to address all customer requests within 24 hours. Occasionally, we may need a bit more time to answer your question. We appreciate your patience as we work diligently to get back to you.

All customer service inquiries should be directed to help@liasophia.com. Representatives are also available on live chat between 9am - 5pm weekdays. Click the chat box in the bottom left hand corner to message a representative!