Our Customer Care Team is dedicated to giving you the best shopping experience that we can provide. If you have questions regarding our site, checkout process, shipping, returns, or product specific information, please feel free to reach out.
We strive to address all customer service requests within 24 hours. However, due to the nature of customer service, there will be times when it will take more or less time to get back to you. We appreciate your patience and are working diligently to get back to you!
ORDER STATUS UPDATE: Due to the high volume of orders during our final closing sale, order processing is taking longer than usual. If you haven't yet received a shipping confirmation email with tracking information, it likely means your order is still processing and tracking information is not yet available. If you placed your order using your lia sophia account, you can login to your account to check the status of your order.
If you're reaching out to customer service regarding the status of your order, we kindly ask that you include your order number to expedite the process. Order status requests that do not include an order number or concerning an order placed in the last 7 days will not be prioritized. If your order was placed in the last 7 days, it is likely still processing and we won't be able to provide an estimated shipping date. We appreciate your cooperation.
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