For U.S. Returns and Exchanges

Please note the Exchange Department has moved. Send all exchanges to our new address: 1620 Central Avenue, Roselle, IL 60172-1602.

Using Prepaid Postage Labels

If you received a prepaid postage label in a shipment from lia sophia, please be advised that it will be invalid after February 28, 2011. After that date, we recommend discarding the label, as using it may result in the package being returned to you for postage.

In the event that you receive a damaged or incorrect item, contact Customer Service at
(800) 959-3324 within seven business days of receiving your order. The Customer Service Representative will electronically send you a pre-paid UPS shipping label.

For all other returns and exchanges, please refer to the instructions on the Exchange Form.

Effective November 1, 2010:
Merchandise Certificate Redemption and Customer Returns

Customer Returns

The following return options are available to Customers:

• Exchange for same item only (rings may be exchanged for another size.)
• Exchange for a merchandise Certificate.
• Refund for item/s received within 45 days of original ship date.

When an item is returned that is no longer available, Customers will receive a merchandise Certificate, which can be redeemed online.

Customers will be mailed their merchandise Certificate, and those Customers who provided an e–mail address will also receive a copy via e–mail, allowing Customers to immediately redeem them online.

When a Customer returns an item for the same item or exchanges a ring for a different size, we will send the Customer the replacement item. However, if the item is no longer available, we will issue a merchandise Certificate.

Please note: Certificates received for a returned item will expire six months from the date issued. Redeem them right away to avoid losing their value.

Merchandise Certificate Redemption

Customers wishing to redeem a lia sophia merchandise Certificate issued after September 12, 2009 will be able to place their order directly from the corporate Web site or their Advisor's Personal Web site. (Please note: Merchandise Certificates issued prior to September 12, 2009 should continue to be redeemed through an Advisor.)

On the corporate site, Customers can shop with a merchandise Certificate from the Catalog main screen.

On an Advisor's Personal Web Site, Customers can shop with a merchandise Certificate from the Browse Our Jewelry Page.

Exchange Certificate »Download Exchange Form »Find an Advisor »